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Plan Management
you can count on

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What is Plan
Management?

Plan Management helps you manage the financial side of your NDIS plan (without the stress.)

With Lighthouse, you can:

  • Have your providers paid on time
  • Track your funding and spending
  • Get help understanding your plan
  • Stay in control, without doing it all yourself

We take care of the admin, payments, and provider coordination, so you can focus on what matters most.

You still choose your providers.
We just make everything easier to manage.

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Why choose
Lighthouse?

How We Support You

We're here to make things simple, clear, and reliable.

Support when you need it

Our team is here to answer questions and help you navigate your plan.

Fast, reliable payments

We process invoices quickly, so your supports continue without interruption.

Choice and control

Use both NDIS-registered and non-registered providers.

Clear budget tracking

Stay on top of your funding with easy-to-understand updates.

Here when it matters

Responsive support from people who know the system and care about your experience.

Contact Us

Our
Story

Lighthouse has a long history of supporting people with disability to live the life they choose.

Over the years, we've worked alongside individuals, families, and providers to navigate the NDIS and access the right supports. Through this experience, we've developed a strong understanding of what people need. Not just in services, but in guidance, clarity, and trust.

As the NDIS has evolved, so have we.

Today, our focus is on delivering high quality Plan Management, helping people manage their funding with confidence, while keeping control over the supports that matter most to them.

While our services have changed over time, our purpose hasn't.

We're here to make the NDIS easier to understand, easier to use, and more effective for the people who rely on it.

Lighthouse client and support worker sharing a moment together

How To
Get Started

Everything we do is guided by a simple belief.

People should feel confident, informed, and in control of their supports.

We work alongside you to help you understand:

  • how your funding works
  • how to use your plan
  • how Plan Management fits in

Getting started with Plan Management is simple.

Get in touch with our team and we'll help set everything up.

Register Now FAQs

Frequently Asked
Questions

Does Plan Management cost me anything?

No. Plan Management is funded through your NDIS plan,
so there are no out-of-pocket costs to you.

Can I still choose my own providers?

Yes. You always choose your own providers — we just handle the admin and payments behind the scenes.

What does a Plan Manager actually do?

We process your provider invoices, track your spending against your NDIS plan, and help you stay across your funding without the paperwork getting in the way.

Will I still have control over my plan?

Yes. You stay in full control. Plan Management just removes the admin burden so you can focus on the supports you've chosen.

How do I get started?

Get in touch using the form below and our team will guide you through the next steps — it only takes a few minutes.

How quickly are invoices paid?

We aim to pay invoices within a few business days of receiving them, so your providers stay paid on time and your supports keep running smoothly.

Can you help me understand my plan?

Absolutely. Our team is here to walk you through your plan, your funding categories, and how to make the most of what you've been allocated.

What if I already have a Plan Manager?

You can switch to Lighthouse at any time. Just let us know and we'll handle the transition for you.

Get
Started

Ready to make your NDIS plan easier to manage?

Our team is here to help.

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We appreciate this is a big decision — but we're always here to help.

If you have a question about your plan or how to become plan managed you can call us, send us an email,
or fill out the form below.

We are a registered not-for-profit NDIS provider

As a registered NDIS provider, we offer a range of supports aimed at improving the lives of people living with a disability. Whether you need help with a few daily tasks or more intensive support, you can depend on our team.

Learn more about us

What’s new?

Browse all news and blog posts

“Lighthouse Disability is a positive organisation to be part of. They make my life easier.”

Gerry, Client


— Gill, Parent of a Client

“Lighthouse Disability is a great place to work. It’s been clear since day one that the focus is always on the person that we are supporting.”

Nick, Staff Member

“Let me commend the Lighthouse Disability staff for the exemplary work that they do and for how well they interact with the clients.”

Angela, External Provider

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We’re here to help.
Contact us

Don’t hesitate to reach out. We’re here to help and will do our best to answer any questions or queries you might have.

We're NDIS Plan Managers You Can Count On.

Speak to one of our Plan Managers about your situation

Translated Information

Our promise

You can depend on us

We pride ourselves on delivering a unique and personalised experience to all our clients. You will have an allocated NDIS provider in Adelaide who will get to know you and ensure your NDIS invoices are paid on time, meaning you can get back to what matters most.


We give back 

By choosing us for NDIS plan management provider, you will be supporting our community programs and initiatives - including our monthly Boom Box disco for people with disability.


We pay invoices fast

We understand that time is of the essence, so we prioritise quick turnarounds for our client's NDIS invoices. This means your plan budget is always up to date.

Lighthouse Disability are a fantastic Plan Manager! I've got one client with them and they’re awesome to work with on both their end as the client and my end as one of their providers.

—Kayla, Provider

Learn more about NDIS Plan Management

What does an NDIS Plan Manager do?

NDIS Plan Management is a service available for people whose NDIS plans are ‘plan-managed’. A Plan Manager is responsible for the financial management of your NDIS plan.

How do I become plan managed?

At your planning meeting, tell NDIS staff or your Local Area Coordinator you would like a NDIS plan manager to support you. If you are agency-managed or self-managed but want to be plan-managed, it’s easy to change over.

How do I change Plan Managers?

Good news: changing plan managers is nowhere near as complicated as it seems. If you’re not happy with your current plan manager, you can change to a new one at any time.

Never get stuck on hold

When you call us on 8256 9835 you will go directly through to our Plan Managers. That means you won't have to wait on hold or press a whole bunch of numbers before getting through. This ensures faster and more convenient communication for all your queries and plan management needs.

Frequently Asked Questions

What is NDIS Plan Management?

Plan Management gives NDIS participants more choice and control, without the extra burden of managing their NDIS funds. Think of a NDIS plan manager as your own bookkeeper for all your supports and help you manage your plan.

They make sure your invoices are paid, that you have enough funding in your budget and keep in regular contact with your providers, including your support coordinator.

Using a NDIS plan manager is different to self managing or having the NDIA manage your funding.

What does an NDIS Plan Manager do?

Through our service, we support you to:

  • Communicate with service providers
  • Pay your NDIS invoices on your behalf
  • Manage your funding and budget
  • Keep a record of how you spent your NDIS funding
  • Increase your financial and plan management skills

If you're still unsure of what a plan manager does check out our frequently asked questions.

I’m already with a NDIS Plan Manager, can I change?

Yes! You can change your plan manager at any stage during your plan. Contact us and we can support you through this easy transition process.

How do I get it?

At your planning meeting or plan review, tell NDIS staff or your local area coordinator you would like a NDIS plan manager to support you. The NDIS will include extra funding in your plan and this will be separate from your other supports. You can also request a plan manager mid-plan.

How much does it cost?

The NDIA supports plan management by adding extra funds to your plan to cover the cost of a plan manager.

That means there is no out of pocket costs or any funding taken from your existing NDIS plan.

You can find out more about the pricing for plan management on our NDIS Price Guide webpage.

What are the benefits of using a Plan Management service?

By using an NDIS plan manager, you have more choice and control. This means you can choose any NDIS provider, not just registered ones.

This means you have a wider range of providers to choose from, so you can get support from a provider that suits your needs.

Submitting and processing claims with the NDIS can also be stressful. On top of that, NDIS pricing is changing constantly and there are a lot of complex coding that can be quite hard to get your head around. Our NDIS plan managers have the knowledge and experience to manage this process efficiently.

How do you keep track of my NDIS funding and budget?

We provide regular comprehensive financial reporting on how your NDIS funding is being spent.

Once an invoice is paid, your funding balance will be updated. We also provide support to ensure you are maximising your NDIS funding and are not overspending.

We will help you to identify services and supports that fit within your NDIS budget and ensure that all invoices are paid on time and in accordance with the NDIS price guide.

We are committed to providing you with the best possible service, so you can focus on getting the most out of your NDIS plan.

We have robust systems to manage our conflict of interest as both a plan manager and support service provider. You can read more about we manage this in our Conflict of Interest - Plan Management Policy.

Have you got any other questions? Read our blog 'Answering your NDIS Plan Management Questions' which covers the most frequently asked questions to our NDIS Plan Managers.

How do you deliver your plan management support?

We provide our plan management service from our head office in Salisbury, South Australia. We use a person-centred approach in all our services.

Do you provide any other NDIS services?

Yes, we are also registered to provide supported independent living.

Who do you provide this service to?

We provide plan management to both adults and children (early childhood) participants.

Where do you provide this service?

Our plan managers are available across Australia, so no matter where you live - we can support you to manage your NDIS budget and funding. This includes:

  • South Australia
  • New South Wales
  • Victoria
  • Queensland
  • Western Australia
  • Northern Territory
  • Tasmania
  • Australian Capital Territory


Why choose us?

We are experienced. 

Since 1989, we have been supporting people with disability across Adelaide. Our team of experts have many years of experience and know how the NDIS works.

You will receive outstanding customer service. 

At Lighthouse Disability, we promise you won't just be a number. You will be provided with exceptional customer service from day one.

We are not-for-profit and a NDIS registered provider. 

As a not-for-profit, our priority is always our clients, meaning you can trust us to put you first.

    Want to chat?

    We appreciate this is a big decision - but we're always here to help. If you have a question about your plan or how to become plan managed you can call us on 8256 9835, send us an email or fill out the form below.

    Get in touch