What does an NDIS Plan Manager do?
NDIS Plan Management is a service available for people whose NDIS plans are ‘plan-managed’. A Plan Manager is responsible for the financial management of your NDIS plan.
What is Plan Management?
Plan Management helps you manage the financial side of your NDIS plan (without the stress.)
With Lighthouse, you can:
- Have your providers paid on time
- Track your funding and spending
- Get help understanding your plan
- Stay in control, without doing it all yourself
We take care of the admin, payments, and provider coordination, so you can focus on what matters most.
You still choose your providers.
We just make everything easier to manage.
Why choose Lighthouse?
How We Support You
We're here to make things simple, clear, and reliable.
Support when you need it
Our team is here to answer questions and help you navigate your plan.
Fast, reliable payments
We process invoices quickly, so your supports continue without interruption.
Choice and control
Use both NDIS-registered and non-registered providers.
Clear budget tracking
Stay on top of your funding with easy-to-understand updates.
Here when it matters
Responsive support from people who know the system and care about your experience.
Our Story
Lighthouse has a long history of supporting people with disability to live the life they choose.
Over the years, we've worked alongside individuals, families, and providers to navigate the NDIS and access the right supports. Through this experience, we've developed a strong understanding of what people need. Not just in services, but in guidance, clarity, and trust.
As the NDIS has evolved, so have we.
Today, our focus is on delivering high quality Plan Management, helping people manage their funding with confidence, while keeping control over the supports that matter most to them.
While our services have changed over time, our purpose hasn't.
We're here to make the NDIS easier to understand, easier to use, and more effective for the people who rely on it.
Our Approach
Everything we do is guided by a simple belief.
People should feel confident, informed, and in control of their supports.
We work alongside you to help you understand:
- how your funding works
- how to use your plan
- how Plan Management fits in
How To Get Started
Getting started with Plan Management is simple:
- Choose Plan Management in your NDIS plan
- Get in touch with our team
- We'll help set everything up
Frequently Asked Questions
Does Plan Management cost me anything?
No. Plan Management is funded through your NDIS plan, so there are no out-of-pocket costs to you.
Can I still choose my own providers?
Yes. With Plan Management, you can choose both NDIS-registered and non-registered providers, giving you more flexibility and control.
What does a Plan Manager actually do?
We take care of the financial side of your plan, including:
- Processing and paying invoices
- Tracking your budgets
- Providing regular updates
Will I still have control over my plan?
Absolutely. You make all the decisions about your supports and providers (we simply handle the admin and payments.)
How do I get started?
You can request Plan Management during your NDIS planning meeting, or ask for it to be added to your current plan. Once it’s included, we can help you get set up.
How quickly are invoices paid?
We aim to process invoices as quickly as possible, so your providers are paid on time and your supports continue without disruption. The NDIA expects a plan manager to validate an invoice and submit a payment request to the NDIA within five business days of receipt. Upon receiving payment from the NDIS, the NDIA expects payment or reimbursement to occur within two business days.
Can you help me understand my plan?
Yes. Our team can help explain how your funding works, what different categories mean, and how to use your plan effectively.
What if I already have a Plan Manager?
You can switch at any time. We’ll help make the transition simple and smooth.
Learn more about NDIS Plan Management
How do I become plan managed?
At your planning meeting, tell NDIS staff or your Local Area Coordinator you would like a NDIS plan manager to support you. If you are agency-managed or self-managed but want to be plan-managed, it’s easy to change over.
How do I change Plan Managers?
Good news: changing plan managers is nowhere near as complicated as it seems. If you’re not happy with your current plan manager, you can change to a new one at any time.
Get Started
Ready to make your NDIS plan easier to manage?
Our team is here to help.
Or get in touch:
Email — planmanagement@ld.org.au
Phone — (08) 7641 3486